Our Services

We want to make our patients’ hospital stay as pleasant as possible. We therefore offer a range of small and
large services that will help you feel more comfortable here.

Accommodation

The Uniklinik RWTH Aachen has patient-friendly single and double rooms each with their own small bathroom and view of the beautifully planted inner courtyards or interesting countryside. Next to each bed is a telephone on which you can make national and international calls using a phone card. Internet access is available throughout the entire hospital. In the standard wards, patients can use the television and radio from each bed.

 

Meals

Our patients can choose their meals for the next few days directly from a menu by themselves – taking possible dietary regulations into consideration – or with the assistance of a service employee. The menu includes various alternatives such as vegetarian meals and meals without pork. Water and warm beverages are at your disposal at the entrances to numerous wards.

 

Service facilities

The entrance hall contains various service facilities: a stamp vending machine and letter box, flower shop, kiosk, public telephone and a bank with a cash point. The International Office is located there as well. There is a cafeteria in the gallery for patients and visitors. Furthermore, there is a hairdresser on the 8th floor (Corridor B, Room 8a).

 

Patient guest house

There are six single, ten double and five king-size rooms available in the patient guest house on the other side of the street for outpatients and family members of patients. All rooms have a shower, WC, telephone, TV, balcony or patio. Several of them are equipped with a small kitchen as well. Information about room sizes and prices can be obtained directly from the patient guest house.

Contact
Phone: + 49 (0)241 80-83000
patientengaestehaus@ukaachen.de

 

Places of prayer

In the hospital there is a chapel in which Catholic and Protestant services take place regularly. You can find the chapel on the ground floor near lift B1. It is always open. In the near vicinity of the chapel there is also a prayer room equipped for people of the Muslim religion which is also always open (ground floor, near lift B1, room 6).

 

Transport connection

Directly in front of the main entrance of the Uniklinik RWTH Aachen there are bus stops for the bus lines 3a, 3b, 5, 33, 45 and 70. Timetables and a ticket machine can be found in the entrance area behind the escalator as well as at the bus stops.

The city centre of Aachen with the cathedral or the central station can be reached in approximately ten minutes by bus. Of course there is a waiting area for taxis in front of the hospital in case you need one. Parking spaces for wheelchair users or for people with walking disabilities can be found directly opposite the main entrance.

 

Call centre

In the call centre of the Uniklinik RWTH Aachen there are trained call centre agents at your disposal – also Englishspeaking – for establishing contacts and for all other questions regarding the University Hospital. Queries via email will be immediately transferred to a suitable contact person. The call centre is also the first place to go when you have a complaint.

Contact
Phone: +49 (0)241 80-0 or +49 (0)241 80-84444
info@ukaachen.de

 

International Office

The International Office is the central contact point for all questions
regarding the treatment of international patients.

Contact
Phone: +49 (0)241 80-89658
Fax: +49 (0)241 80-3389658
internationaloffice@ukaachen.de